Business value
Service desk
A service desk is the face of the organization and aims for optimal customer satisfaction. Customers come to us with various questions about their IT and IT environment, but many of these relate to data and rights management. “An employee is out of service and I don’t want him to have access to anything.” With Ydentic, customers solve these questions themselves.
Manage all customers and users from one portal
Time is precious, so it should be well spent. Ydentic helps service desks work more efficiently by managing customers from one portal. Logging into customer servers is no longer necessary: move effortlessly through different customer environments within the Ydentic Platform and help them with various questions. By only using the Ydentic Platform within an organization, a standardized and uniform working method is created.
Business value
HRM-department
Service desk
IT Engineers
Management team
Information Security Officer
Financial Department
End Users
