Micha Bos, 18 December 2024

Strengthen IT Teams in a Tight Labor Market

Ydentic Modern Workspace

The IT staff shortage affects more than just you as an MSP. Nowhere is the staffing shortage greater than in the Netherlands. Your clients struggle with it too. They need more IT services but find it difficult to recruit qualified personnel. This is precisely why they turn to you.

At the same time, organizations want more control over their IT processes. Not because they want to do everything themselves – they simply don’t have the people for that – but because IT has become so vital to their business operations. They want to respond faster to daily changes.

The solution lies in smartly combining automation and self-management. By automating routine tasks and delegating certain responsibilities, organizations can work more efficiently without putting extra pressure on scarce IT resources – whether theirs or yours.

Smart Automation as the Answer

A good example is the employee onboarding process. When a new colleague starts, HR doesn’t want to wait for IT to create accounts and access rights. Yet this needs to be done carefully, following proper procedures and controls.

By connecting HR systems to automated IT workflows, you streamline this process without creating extra work for your client’s IT department or you as an MSP. HR enters the data once, and the system automatically creates the right accounts and permissions according to preset rules.

The Power of Automated Workflows

Workflows automate the entire chain of actions needed for personnel changes. From setting up proper mailbox permissions to assigning software licenses – everything happens in the right order, without requiring oversight. Your IT staff no longer need to check if they’ve missed a step and can focus on more complex challenges.

This automation works both ways. During offboarding, the system ensures all access is revoked on time. This enhances security without requiring additional effort from the IT department.

HR Integration as an Efficiency Driver

Integration with HR systems is a crucial link. By connecting systems like AFAS, Nmbrs, or other HR packages, you create a streamlined process that reduces the burden on both departments. HR can focus on their core tasks, while the IT department has time for strategic projects.

The Ydentic Platform as Foundation

The Ydentic platform facilitates this way of working. It provides the structure for automated workflows and secure distribution of responsibilities. You decide which processes to automate and which actions clients can perform themselves.

The platform offers extensive capabilities for managing these processes. The built-in audit trail ensures every action is traceable. Reports provide insight into the use and effectiveness of automated workflows. And with role-based access control, you determine exactly who can perform which actions.

The flexibility in setting up workflows makes the difference. You can start with simple processes and expand them step by step. Whether you choose complete automation of personnel changes or just want to streamline certain sub-processes – the platform adapts to your way of working.

This creates advantages for all parties:

For your clients:

  • Faster handling of standard IT requests
  • Less dependency on IT for routine tasks
  • Better grip on critical processes
  • More efficient use of scarce IT personnel
  • Higher employee satisfaction

For you as an MSP:

  • Less time spent on routine tasks
  • More room for strategic projects
  • Better utilization of expertise
  • Stronger position as a strategic partner
  • Scalability without proportional growth in personnel

From Technical Manager to Strategic Partner

This approach transforms your role as an MSP. You’re no longer just the technical manager who manually creates accounts. You become the partner who helps clients optimize their IT processes.

For your clients, this means gaining control over their IT processes. For you, it means growing without having to hire proportionally more staff.

Start Automating Where It Has the Most Impact

The key to success in times of staff shortages isn’t in continuously searching for new employees. It lies in smartly automating processes and efficiently distributing tasks.

Start with the processes that currently take the most time or where the need for speed is greatest. Often, these are processes around personnel changes. By starting here, you create immediately noticeable value for your clients and room for growth within your own organization.

Want to see how you can give your clients more autonomy without losing control? Contact us for a demo of the Ydentic platform. We’ll show you how to grow without hiring additional staff.