ydentic enduser portal

Your end users' gateway to your service desk

Your customers' employees contact your service desk because they're stuck. To them, every second counts. So ideally, you'd like to help right away. But that's not always possible. And if every request requires hands-on assistance, chances are end users have to wait more often than not.

For that reason, the Ydentic self-service portal offers more than just the option to create a new request. Besides contacting your support desk, end users are able to find the resources, access rights and applications they need in your very own service catalogue. By simply selecting what they need, Ydentic's workflows will automatically handle their request. This saves both your service desk and end users a lot of time and improves the overal customer experience.

Workflows & automation
Centralized management
Self-service & personalization

One portal for all questions end users may have

Ydentic's self-service portal can be easily filled with questions you have an automated response to. This ensures end users never have to wait longer than necessary while your service desk never spends any time unnecessarily.

Password reset through personal email or SMS

End users are nowhere without a password. The loss of one, therefore usually requires a human solution. But not with Ydentic. Our multi-factor authentication module allows end users to reset their passwords on their own, while getting this burden off your plate.

Automatically grant permission to access resources

Access to applications, files or mail boxes can be easily granted without human intervention: Ydentic's workflows are able to automatically fetch required permissions from the appropriate people or teams in no time.

Delegate permissions to give your customer operational control

Ydentic enables you to permit customers to get access to their own IT environment. This gives them control over the process, reduces unnecessary requests and improves the time it takes to solve an issue.

Populaire Workflows

Enduser self-service Service Catalog / Store Access Authorization Time based access Custom Approvals Auto Approval Centralized Managed SharePoint Access Request Teams File Shares (shared folders) Access Shared Mailboxes Access Group Access Role Access

Wanneer ik kijk naar de samenwerking met Ydentic dan kan ik zeggen dat we met name op de servicedesk meer rust ervaren.

Wendy de Groot vCIO & Teamlead IT Support a.i.

Daily management tasks can be executed a lot faster. We have multiple offices, so having everyone do their job the same way makes a real difference. Processing time has decreased significantly, which saves costs as well.

Marianne Bax Manager Customer IT Operations

Ydentic allows us to enable our customers to change passwords and user configurations themselves, without giving them the opportunity to make mistakes in the process.

Erwin Verhagen IT Consultant Arcus IT Group

Customers demand speed; they want users to be able to get to work right away. When a service desk is involved, that's just not possible. But with Ydentic, our customers can take care of their needs themselves.

Rody van Egmond Commercial Director ITON

26 clicks to create a new user. Since we started using Ydentic, that's a thing of the past. Now, our people can spent more time on the challenging part of their job.

Johan Stolk Customer Operations Manager Benelux

With Ydentic we are lifting our customer satisfaction to a great new level. Ydentic allows us to have full control of Identity Management and automated licensing fulfilment. Our customers needs to be ISO, NEN and GDPR compliant, with Ydentic this is a piece of cake.

Dankert Geene CEO SureGroup ICT

Join leading MSPs who revolutionize their business

Ydentic comes with many long-term strategic benefits for Microsoft MSPs. But first, we'll help you capitalize massive short-term cost reductions. Would you like to know how? We'd love to tell you all about it. But first, find out what it means to become an Ydentic Partner.

Become a Partner
Micha Bos

Plan a Private Ydentic Demo

Ydentic enables Microsoft MSP's to serve more customers with fewer people. This allows your organisation to become more scaleable, reduce operating costs significantly and invest more time in your customers' success. In just 60 minutes, Micha Bos guides you through the steps and shows you how it works. Plan your private demo now.

Book a meeting
Self-Service Portal