ydentic approvals

Create scaleable workflows and use them for all your customers

As a Managed Service Provider, you're responsible for a broad arrray of management tasks. Some are simple and can be executed right away. Others are complicated and require input, expertise or approval. In such situations, time-waste and mistakes can't always be prevented. Especially when employees are dealing with different tenants and exotic configurations.

Ydentic eliminates this problem in two ways. Firstly, all differences between types of Microsoft tenants are masked behind one intuitive interface.

Secondly, all common management tasks & processes are predefined based on best-practises we've developed in collaboration with our partners. Recurring steps are always automated and uniform workflows can be easily created for anything that remains.

Workflows & automation
Identity & access management
Eliminate sign in procedures

Standardize the process behind every request

Ydentic comes with a simple and intuitive self service portal that allows end users to create a request. As a MSP, you can add request types for all common issues and predefine the workflow that should be triggered when a new request comes in.

Automatically authorize requests in multiple steps

Complex management tasks require multiple levels of authorization before the can be fully executed. Ydentic allows you to appoint both specific people and teams so legal, financial and general authorization can be obtained automatically.

Limit delays through automatic assignments

Management tasks often require multiple people or teams to each perform one or more actions before a request can be completed. Ydentic automatically assigns tasks to the right people so delays can be minimized.

Distribute new workflows to multiple customers

As soon as a new workflow has proven it's worth, you may want to permit other customers to use it as well. In Ydentic, distributing workflows among customers is very common and can be achieved with a few clicks.

Drastically reduce the cost of your service desk

Ydentic eliminates time-consuming operations (e.g. sign-in procedures), automates common recurring tasks (e.g. password resets) and ensures efficient handling processes for requests that remain.

Most used features

Multiple steps Approval Management Conversation / Comments Self-Service Dynamic Approvals

Wanneer ik kijk naar de samenwerking met Ydentic dan kan ik zeggen dat we met name op de servicedesk meer rust ervaren.

Wendy de Groot vCIO & Teamlead IT Support a.i.

Daily management tasks can be executed a lot faster. We have multiple offices, so having everyone do their job the same way makes a real difference. Processing time has decreased significantly, which saves costs as well.

Marianne Bax Manager Customer IT Operations

Ydentic allows us to enable our customers to change passwords and user configurations themselves, without giving them the opportunity to make mistakes in the process.

Erwin Verhagen IT Consultant Arcus IT Group

Customers demand speed; they want users to be able to get to work right away. When a service desk is involved, that's just not possible. But with Ydentic, our customers can take care of their needs themselves.

Rody van Egmond Commercial Director ITON

26 clicks to create a new user. Since we started using Ydentic, that's a thing of the past. Now, our people can spent more time on the challenging part of their job.

Johan Stolk Customer Operations Manager Benelux

With Ydentic we are lifting our customer satisfaction to a great new level. Ydentic allows us to have full control of Identity Management and automated licensing fulfilment. Our customers needs to be ISO, NEN and GDPR compliant, with Ydentic this is a piece of cake.

Dankert Geene CEO SureGroup ICT

Join leading MSPs who revolutionize their business

Ydentic comes with many long-term strategic benefits for Microsoft MSPs. But first, we'll help you capitalize massive short-term cost reductions. Would you like to know how? We'd love to tell you all about it. But first, find out what it means to become an Ydentic Partner.

Become a Partner
Micha Bos

Plan a Private Ydentic Demo

Ydentic enables Microsoft MSP's to serve more customers with fewer people. This allows your organisation to become more scaleable, reduce operating costs significantly and invest more time in your customers' success. In just 60 minutes, Micha Bos guides you through the steps and shows you how it works. Plan your private demo now.

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Workflows & Approvals