Ydentic encapsulates all your customers' local, hybrid and Azure tenants in one uniform portal. This allows you to serve all your customers in the same way, improve customer satisfaction and save time & money in the process.
Ydentic utilizes best-practise based workflows to simplify and automate on and offboarding processes, as well as daily user management tasks. Simply define the specific resources, access rights and applications a role or function requires and our platform ensures new employees can get to work right away.
Ydentic's workflows enable you to easily standarize and automate the handling processes of recurring requests. This ensures requests are processed in a consistent and predictable manner, regardless of whom the request is assigned to.
Gain real-time insight into the licenses you manage on your customers' behalf. Key statistics and custom reports can be easily composed and shared with your shareholders. And finally, you can leverage our API's to connect with Power BI dashboards, distributors or invoicing software.
For end users, Ydentic Workspace is the gateway to your service desk. But it can be so much more than that. The highly customizable web portal allows you to add personalized widgets, company wide announcements and personal message, as well as any widget you choose to create and add.
Every second counts for end users who contact your service desk. Therefore, you want to help them right away. That's exactly what the Ydentic self service portal does: it finds an automated solution for the issue at hand and offers end users an immediate response.
All data and logs you need to analyze your business processes and satisfy your compliance requirements are consistently and indelibly aggregated by Ydentic. Our platform helps you translate this data into actionable insights. You can also choose to export your data or use our API's to process the raw data with your favorite tools.
Onboarding new customers works differently when you work with Ydentic. That's because Ydentic seamlessly connects with local, hybrid and Azure tenants without having to rely on deprecated documentation or resisting former administrators.
As a Managed Service Provider, you don't rely on someone else for operational control over critical systems. And the same applies to your customers' data. That's why Ydentic is conveniently installed in your own Microsoft IT infrastructure and protected by your own security meassures.
Besides local, hybrid and Azure tenants, Managed Service Providers manage software for HR, Finance, Sales and Marketing. Ydentic allows you to connect these systems with one another. And control them all from one central hub.
Ydentic enables Microsoft MSP's to serve more customers with fewer people. This allows your organisation to become more scaleable, reduce operating costs significantly and invest more time in your customers' success. In just 30 minutes, Milan Langenhof guides you through the steps and shows you how it works. Plan your private demo now.
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