Since November 2021, ITON has been part of Ydentic partner Ekco, contributing to Ekco’s ambition to become a top 4 managed cloud player in Europe.
“Customers demand speed; they want new users to be able to start immediately. If this has to go through our servicedesk, it inevitably takes time. With Ydentic, customers can manage it themselves directly,” says Rody van Egmond, Commercial Director of ITON.
“In addition, insight has become extremely important,” Van Egmond continues. “Especially in recent years, our customers need to provide insight into their active users; who has which rights and who can access which data, etc. This is crucial information for, for example, an audit.” This insight and the ability to manage things themselves were the reasons ITON decided to work with Ydentic. “It was really a demand from our customers. They wanted insight and control.”
Competitor
ITON has been active as a managed service provider for over 15 years. “Previously, we had our own platform where our customers could use online workspaces as a service. When a customer wanted something changed, they would send an email or contact our servicedesk. Then we could get to work. That changed with Ydentic.” In 2019, ITON fully migrated to Microsoft Azure. “The Ydentic platform fits very well with this. There are also more and more functions related to end users within the Microsoft environment that integrate well with each other,” says Van Egmond. However, it took some getting used to when ITON decided to start using the Ydentic platform. “Many of these tasks could already be performed by system administrators themselves, but they needed to have the necessary knowledge. They also had to perform actions in the admin console themselves. With Ydentic, this has been greatly simplified.”
”Now a key user can handle it themselves. As a result, our administrators have more time for development and challenging projects. An additional advantage: the process is standardized, which eliminates human errors.”
“Now a key user can handle it themselves. As a result, our administrators have more time for development and challenging projects.”
Rody van Egmond – Commercial Director ITON
Roadmap
Over the years, the collaboration between ITON and Ydentic has become close. “As one of Ydentic’s first partners, we quickly saw the possibilities. We have worked closely together and created a roadmap together. For example, with our functional requirements. And when there are new developments, we hold an update session. These always go very well.” Many new functionalities have since been added to the Ydentic portal – such as Microsoft SharePoint and Teams management – explains Van Egmond: “The focus is increasingly on end users. Users can, for example, easily start or request applications in the portal. This process is also fully standardized and automated. It not only makes things easier, but it also gives users more control to manage things themselves.”
Insight
“We have a wide variety of customers in different industries. The users range from end users to system administrators. And they all work in Ydentic because it is usable by everyone. That makes it such a great solution,” says Van Egmond. “The classic example of having more people in Active Directory than on the payroll is now a thing of the past. You just don’t want that. Ydentic provides that insight, with handy reports and an audit log. Customers no longer need to call our servicedesk for this. But of course, they still can if they prefer. With Ydentic, we give our customers the control to manage things themselves in a safe and controlled way.”
