“When I think about the past year, the term working from home immediately comes to mind. And at the same time, missing office life. However, 2021 certainly saw positive developments.” This is what Jorn Wittendorp, founder of Ydentic, has to say. “For example, we noticed that when the coronavirus disappeared into the background for a while, people immediately took action again. Despite the pandemic, we had a good year.
Jorn Wittendorp – Founder of Ydentic
Stay in control, right now
“On the other hand, we also notice some parties adopting a somewhat wait-and-see attitude now it’s clear the corona crisis isn’t completely over. And despite that being understandable, we at Ydentic think that it’s important to take control right now. Especially in this time when so much is already being decided for you. We help organizations work smarter and more efficiently through our IT commitment. We do this by automating the common daily operations on the service desk. All from one central portal. And addressing this theme is more important than ever at a time when creating tranquility in organizations is a must. Employees will only be happy and proud (again) to work for a company when everything is running smoothly and efficiently.”
The challenges of MSP companies
“The majority of MSPs face the same challenges: IT no longer works as it should, there is too little time, too much work pressure, and a shortage of personnel, while the management itself wants to focus on strategy but is still losing too much time helping customers,” continues Jorn. “It is important to break the pattern. This starts with realizing that software does not cost money, but is a smart investment to take quick and time-saving steps. Putting your head above the parapet comes with some risk. In practice this means ensuring a ticket that previously took fifteen minutes to process is now processed in a few minutes. Absenteeism should also reduce. After all, we are currently seeing service desk employees who are overworked. And it’s been going on too long. When customers can get faster help, frustration reduces and job satisfaction and customer satisfaction increases. If you use Ydentic at your service desk, there will automatically be more room for developing employees’ soft skills, and therefore the quality of your service and customer satisfaction.”
Looking forward to 2022
“Looking forward to 2022, I can say that we will continue on the same path: we will continue to simplify and automate day-to-day management. For example, by making it possible to keep the profiles of employee types separate from job roles. Every MSP will recognise the difference in the weight of roles. Connecting these profiles seamlessly can be done easily, offering cost saving opportunities. We will also help our partners make their processes more efficient. We will also continue to focus on both on-premise and the hybrid world. In addition, we will continue to maintain the personal character, flexibility and fast linking. And we are growing considerably; we will be posting a number of vacancies for business consultants online soon. Do you want to start the year off right, and are you looking for a great new challenge? Please don’t hesitate to contact us.”
On behalf of the entire Ydentic team, we would like to thank you for the past year and we wish you a happy new year and happy days with your loved ones.
