Ydentic comes with a simple and intuitive self service portal that allows end users to create a request. As a MSP, you can add request types for all common issues and predefine the workflow that should be triggered when a new request comes in.
Complex management tasks require multiple levels of authorization before the can be fully executed. Ydentic allows you to appoint both specific people and teams so legal, financial and general authorization can be obtained automatically.
Management tasks often require multiple people or teams to each perform one or more actions before a request can be completed. Ydentic automatically assigns tasks to the right people so delays can be minimized.
As soon as a new workflow has proven it's worth, you may want to permit other customers to use it as well. In Ydentic, distributing workflows among customers is very common and can be achieved with a few clicks.
Ydentic eliminates time-consuming operations (e.g. sign-in procedures), automates common recurring tasks (e.g. password resets) and ensures efficient handling processes for requests that remain.
Read the Case StudyOur frontline employees are effective much faster. Administrators can work more independently and rely less often on their project colleagues. This means they have more time to focus on more innovative projects.
Edwin de Goede CEO INDITO
Read the Case StudyThis collaboration has meant we have gained an enormous amount of functionality in a short period of time
Franck van Diest Portfolio Development
Read the Case StudyDaily management tasks can be executed a lot faster. We have multiple offices, so having everyone do their job the same way makes a real difference. Processing time has decreased significantly, which saves costs as well.
Marianne Bax Manager Customer IT Operations
Read the Case StudyYdentic allows us to enable our customers to change passwords and user configurations themselves, without giving them the opportunity to make mistakes in the process.
Erwin Verhagen IT Consultant Arcus IT Group
Read the Case StudyCustomers demand speed; they want users to be able to get to work right away. When a service desk is involved, that's just not possible. But with Ydentic, our customers can take care of their needs themselves.
Rody van Egmond Commercial Director ITON
Read the Case Study26 clicks to create a new user. Since we started using Ydentic, that's a thing of the past. Now, our people can spent more time on the challenging part of their job.
Johan Stolk Customer Operations Manager Benelux
Read the Case StudyWith Ydentic we are lifting our customer satisfaction to a great new level. Ydentic allows us to have full control of Identity Management and automated licensing fulfilment. Our customers needs to be ISO, NEN and GDPR compliant, with Ydentic this is a piece of cake.
Dankert Geene CEO SureGroup ICT
Ydentic comes with many long-term strategic benefits for Microsoft MSPs. But first, we'll help you capitalize massive short-term cost reductions. Would you like to know how? We'd love to tell you all about it. But first, find out what it means to become an Ydentic Partner.
Ydentic enables Microsoft MSP's to serve more customers with fewer people. This allows your organisation to become more scaleable, reduce operating costs significantly and invest more time in your customers' success. In just 30 minutes, Milan Langenhof guides you through the steps and shows you how it works. Plan your private demo now.
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